> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nextks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base

> Your organization's searchable knowledge — built automatically from accepted Q&A answers and published meeting minutes, and used by the bot, the Voice assistant, and AI agents to answer questions.

## Overview

The Knowledge Base is your organization's shared, searchable memory. It combines **semantic search** (matching by meaning) with **keyword search**, so a question phrased differently from the original text still finds the right answer. It's what lets the NextKS bot and the Voice assistant answer "how do we…?" and "what did we decide…?" without bothering a teammate.

You don't build the knowledge base by hand — it fills up automatically as your team works.

## What's in the knowledge base

Content reaches the knowledge base through two paths:

<CardGroup cols={2}>
  <Card title="Accepted Q&A answers" icon="ticket" href="/guides/qna-tickets">
    When a ticket author accepts an answer, that question-and-answer is added to the knowledge base, discoverable across your organization.
  </Card>

  <Card title="Published meeting minutes" icon="microphone" href="/guides/meetings">
    When a meeting owner publishes a meeting's minutes, those minutes join the knowledge base.
  </Card>
</CardGroup>

<Note>
  Raw meeting **transcripts** are never added to the knowledge base — only the generated **minutes**.
</Note>

## Visibility

Knowledge-base content is either **private** or **public**:

* **Private** — your own content that hasn't been shared yet (for example, meeting minutes you've saved but not published). Only **you** can find it in search.
* **Public** — content that's been published (accepted Q\&A answers, published minutes). Everyone in your organization can find it.

Search always returns **public content plus your own private content** — never anyone else's private content. Publishing is simply the moment your content flips from private to organization-wide; unpublishing flips it back.

## Searching the knowledge base

The knowledge base is searched automatically on your behalf:

* The **NextKS bot** (Slack/Teams) and the **Voice assistant** search it to ground their answers — reach for the knowledge base before answering from scratch.
* **AI agents** connected through the [NextKS MCP](/guides/gateway-mcp) search it with the `gateway_search_kb` tool, which accepts one or more queries and returns the best-matching public and own-private content.

Because search is by meaning as well as by keyword, you don't need to remember the exact wording — ask in your own words and the knowledge base finds the closest matches.